At LumvinWood, every piece is made or sourced with care, so we want you to be completely happy with your order. Please read our return terms below.
Quality-issue returns only
We accept returns and refunds only for items that arrive damaged, defective, or incorrect. Because our items are handmade or made-to-order, we are unable to accept change-of-mind returns (for example, "it wasn't the right fit" or "I changed my mind").
Damaged, defective, or wrong item
Please inspect your order as soon as it arrives. If your item is damaged in transit, defective, or you received the wrong product, contact us within 14 days of delivery at info@lumvinwood.com with your order number and clear photos of the issue. Once verified, we will arrange a free replacement or a full refund, including any return shipping when a return is required.
Non-returnable items
The following cannot be returned unless they arrive damaged or defective:
- Custom, personalized, or made-to-order pieces
- Sale or clearance items
- Gift cards
How to start a claim
Email info@lumvinwood.com with: (1) your order number, (2) a description of the issue, and (3) photos of the item and packaging. Please do not send items back before contacting us and receiving instructions — returns sent without prior approval cannot be processed.
Refunds
Once an approved return or claim is verified, your refund is issued to the original payment method within 10 business days. It may take additional time for your bank or card issuer to post the refund.
EU / UK customers
If your order is shipped to the European Union or United Kingdom, statutory withdrawal rights may apply to non-custom items within 14 days of delivery. Custom, personalized, and made-to-order items are exempt from these rights as permitted by law.
Questions? Contact us any time at info@lumvinwood.com.