Refund policy

Every LumvinWood piece is made to order by hand, after you place your order. This policy sets out exactly when a return or refund applies. If anything is unclear, please ask us before ordering at info@lumvinwood.com or on WhatsApp (+1 307 394 9917).

14-day returns for damaged, defective or wrong items

Please inspect your order as soon as it arrives. If your item arrives damaged, is defective, or is not the product you ordered, you can request a return within 14 days of delivery. Contact us at info@lumvinwood.com with (1) your order number, (2) a description of the issue, and (3) clear photos of the item and the packaging. Once verified, we will make you a replacement free of charge or refund you in full, at your choice, including any return shipping when a return is required. Please do not send anything back before contacting us: we will confirm the return address and instructions in writing. Items sent back without prior approval cannot be processed.

Why a return needs a reason

Because each piece is made specifically for your order, we cannot accept returns or exchanges for change of mind (for example size, colour preference, or no longer needed). Every return must be for one of the reasons listed above.

Cancellations

Because production starts after you order, please contact us as soon as possible if you need to cancel. If we have not yet started making your piece, we will cancel and refund in full.

Refunds

Once an approved claim is verified, your refund is issued to the original payment method within 10 business days. It may take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at info@lumvinwood.com.